Last Updated: August 5, 2026
Welcome to hongbosign.com (the “Website”), operated by Guangzhou Hongbo Sign Co., Ltd. (“Hongbo Sign”, “we”, “our”, or “us”).
These Terms of Service (“Terms”) govern your access to and use of our Website, as well as any inquiries, quotations, purchases, and related services provided by Hongbo Sign.
By accessing or using this Website, submitting an inquiry, requesting a quotation, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
If you do not agree with these Terms, please do not use this Website.
1. Eligibility
You must be at least 18 years old and legally capable of entering into binding agreements to use this Website or place an order.
If you use this Website on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.
2. Website Use
You agree to use this Website only for lawful purposes.
You may not:
- Submit false, misleading, or fraudulent information.
- Use this Website for any illegal activity.
- Attempt to interfere with the operation or security of the Website.
- Upload viruses, malware, or other harmful software.
- Collect or misuse information from this Website without authorization.
- Copy, reproduce, distribute, or commercially use any Website content without our prior written permission.
We reserve the right to suspend or terminate access to the Website if these Terms are violated.
3. Intellectual Property
Unless otherwise stated, all content on this Website, including text, photographs, product images, graphics, logos, videos, catalogs, layouts, and other materials, is the intellectual property of Guangzhou Hongbo Sign Co., Ltd. and is protected by applicable copyright, trademark, and intellectual property laws.
No content may be copied, reproduced, modified, distributed, published, or commercially used without our prior written consent.
Customers retain ownership of the logos, trademarks, artwork, and design files they provide.
By submitting such materials, you represent that you have all necessary rights and permissions to use them and that they do not infringe upon the rights of any third party.
Unless otherwise agreed in writing, Hongbo Sign reserves the right to photograph completed custom products and use those photographs for our website, portfolio, exhibitions, and marketing materials.
4. Quotations and Orders
All quotations provided through our Website, email, or other communication channels are estimates only and are not legally binding until confirmed by both parties in writing.
Pricing may vary depending on:
- Product specifications
- Dimensions
- Materials
- Quantity
- Surface finish
- Packaging
- Shipping requirements
- Custom design requirements
An order becomes effective only after:
- The product specifications have been confirmed.
- The quotation has been accepted.
- Payment arrangements have been agreed upon.
5. Custom Products
All products manufactured by Hongbo Sign are custom-made according to customer specifications.
Because customized products are manufactured specifically for each customer, orders generally cannot be cancelled once production has begun.
Any request to modify an order after production has started may result in additional charges, production delays, or both.
Returns and refunds are generally not accepted unless the product contains a verified manufacturing defect or an error caused by Hongbo Sign.
6. Payment
Production normally begins after the required deposit has been received unless otherwise agreed in writing.
The remaining balance must be paid before shipment.
Customers are responsible for any bank charges, transfer fees, currency conversion fees, or other payment-related costs.
Failure to make payment as agreed may result in suspension or cancellation of production.
7. Production and Delivery
Production schedules depend on product complexity, order quantity, material availability, and factory workload.
Estimated production and delivery dates are provided for reference only and are not guaranteed.
Shipping arrangements may be made by Hongbo Sign or the customer, depending on the agreed terms.
Customers are responsible for applicable import duties, customs clearance, taxes, and local charges unless otherwise agreed in writing.
Hongbo Sign is not responsible for delays caused by customs inspections, transportation disruptions, carrier delays, government actions, natural disasters, labor disputes, or other events beyond our reasonable control.
8. Product Inspection and Warranty
All products are inspected before shipment.
Customers should inspect the products immediately upon delivery.
Any manufacturing defect or shipping damage should be reported within 7 business days after receipt, together with photographs and a description of the issue.
Our limited warranty covers manufacturing defects under normal use.
The warranty does not cover damage resulting from:
- Improper installation
- Incorrect electrical supply
- Customer misuse
- Unauthorized modifications
- Accidental damage
- Extreme weather conditions
- Normal wear and tear
Warranty service may include repair, replacement, or another reasonable solution determined by Hongbo Sign.
9. Customer Responsibilities
Customers are responsible for providing accurate specifications, measurements, artwork, and other information necessary for production.
Customers warrant that all trademarks, logos, graphics, and other materials submitted for manufacturing are legally authorized for use.
Customers agree to indemnify and hold Hongbo Sign harmless against any claims, losses, or legal disputes arising from infringement of third-party intellectual property rights caused by customer-provided materials.
10. Limitation of Liability
To the fullest extent permitted by applicable law, Hongbo Sign shall not be liable for any indirect, incidental, consequential, or special damages, including loss of profits, business interruption, loss of revenue, or loss of business opportunities.
Our total liability relating to any specific order shall not exceed the total amount actually paid by the customer for that order.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
11. Force Majeure
Hongbo Sign shall not be liable for any delay or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to:
- Natural disasters
- Fire
- Flood
- Earthquakes
- Epidemics or pandemics
- Government regulations
- Trade restrictions
- Customs inspections
- Material shortages
- Transportation disruptions
- Labor strikes
- Power outages
- Internet failures
If such circumstances occur, we will make reasonable efforts to minimize delays and resume normal operations as soon as practicable.
12. Third-Party Links
Our Website may contain links to third-party websites for your convenience.
We do not own or control those websites and are not responsible for their content, products, services, or privacy practices.
Your use of third-party websites is entirely at your own risk.
13. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the People’s Republic of China.
Any dispute arising out of or relating to these Terms or any transaction between the parties shall first be resolved through good-faith negotiations.
If no agreement can be reached, the dispute shall be submitted to the competent courts located in Guangzhou, Guangdong Province, China, unless otherwise required by applicable law.
14. Changes to These Terms
We reserve the right to modify these Terms at any time.
Any updates will be published on this page together with the revised “Last Updated” date.
Your continued use of this Website after such updates constitutes your acceptance of the revised Terms.
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Guangzhou Hongbo Sign Co., Ltd.
Website: https://hongbosign.com
Email: hongbosign@gmail.com